Shipping & Returns Policy
Last Revised on May 22, 2019
This Shipping & Returns Policy (“Policy”) applies whenever you order or otherwise receive any products of Codex Beauty LLC or its affiliates or subsidiaries (“Codex,” “our,” “we,” or “us”) through our website www.codexbeauty.com (the “Site”). For purposes of this Policy, “you” and “your” means you as the purchaser or recipient of Codex products.
Please provide us with an accurate shipping address when you place your order. If you recognize that there’s been a mistake in your shipping details, please contact our customer service team immediately to inform us of the error and we will endeavor to update your shipping details. We cannot guarantee updates will be made prior to shipping.
We are pleased to offer free standard shipping. Expedited shipping, such as two-day and one-day shipping, will be billed at the courier’s rate and may vary based on the amount of each order.
Codex endeavors to process and ship orders for in stock items within at most 2 business days except as otherwise stated in this Policy or as listed on the purchase page. Please allow additional processing time during holiday or promotional periods. You will receive an email with your tracking information and estimated delivery date when your order is en route. Online tracking may also be available at the courier’s website.
All shipments to APO, FPO, and DPO addresses are considered domestic shipments which are sent via USPS. Due to military handling time, delivery to some destinations may take additional time.
We currently ship to the following international locations:
- North America: Canada
- Europe: Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, the Netherlands, Portugal, Spain, Sweden, Switzerland and the United Kingdom
We continue to expand our reach so if your country is not yet on this list, please check this page for updates.
We are pleased to offer free standard shipping to the countries in Europe listed above. Expedited shipping, such as two-day and one-day shipping, and both standard and expedited shipping to any countries outside of the United States and Europe, will be billed at the courier’s rate and may vary based on the amount of each order.
International orders may be subject to import taxes, customs duties and fees (each, an “Import Fee”) levied by your country’s customs department upon arrival. When ordering from the Site, the recipient of the shipment is the importer of record and is responsible for any of these Import Fees, as well as complying with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information. Customs fees may be applied after the package is received. Packages may be held at the local sorting facility until customs are paid.
We are not responsible for refunds if packages are refused due to high Import Fees, packages are not picked up by the recipient of the shipment, packages cannot clear customs due to import restrictions of the destination country or items are missing because they are confiscated by customs.
Third Party Services and Forwarding
We are not responsible for packages delivered by forwarding agencies, including the contents or delivery, once the shipment has arrived to the shipping address provided at time of checkout.
Returns and Exchanges
Domestic Returns and Exchanges
We hope you enjoy your new products but if for any reason any of our products that you purchased from our Site fails to meet your expectations, we are delighted to offer free shipping on returns and exchanges that are shipped from domestic locations subject to the terms and conditions in this Policy. If you purchased your Codex product at one of our authorized retailers, please contact the retailer for assistance.
If you wish to return or exchange a product purchased from our Site, you must obtain a Return Merchandise Authorization (“RMA”) number within 30 days of purchase. Please contact our Customer Service at 1-855-263-3980 (North America) and 0800-484-0082 (Europe) or by e-mail at email@example.com to obtain a RMA number and mailing information. You will receive a refund for item(s) returned within 14 days of the date you obtain a RMA number.
We cannot reimburse original shipping and handling charges or gift wrapping charges. Please include a copy of the original receipt in the package. If you are returning an item in compliance with this Policy, we will issue you a full refund to your credit card or other payment mechanism for the original purchase price of such item. Product replacement or refund will be issued for authorized returnable items only. Products we receive that are ineligible for return based on this Policy will not be returned to you and no credit will be issued for such products. Once your return is received, please allow up to 14 business days for the refund to be processed. You will receive a return confirmation email once your return has been processed. If you paid for your order using a combination of store credit and another payment mechanism, the store credit will be refunded first. If you are returning a gift, we can provide a gift credit for the value of your return if the item was shipped directly to you.
For bundles and product sets, we cannot accept partial returns or exchanges. The full set is required for a refund.
Other products that cannot be returned or exchanged include:
- Products damaged due to conditions beyond our control, such as improper storage, heat, cold, water, smoke, fire, negligence or theft.
- Products that have been dropped, spilled, repackaged, altered or tampered with.
- Products in the possession of someone other than the original purchaser or gift recipient (as indicated at the time of checkout).
- Final sale products or otherwise identified in the shopping cart as not eligible for return.
- Jars with less than 50% of the product remaining.
- Products provided free of charge labeled as samples, testers or display product.
International Returns and Exchanges
If you are returning packages or returning or exchanging Codex products and are outside of the United States, please be aware that shipping costs are not covered by Codex at this time. Please send a request to Codex Beauty Customer Service at 1-855-263-3980 (North America) and 0800-484-0082 (Europe) or by e-mail at firstname.lastname@example.org to obtain a RMA number and return instructions. Shipping fees, Import Fees and any additional fees are not eligible for refunds.
Except where subject to local laws, please note that returns of packages or products outside of the United States are subject to all terms and conditions in this Policy, other than shipping and processing timelines.
Damaged or Incorrect Product?
If you receive a product that is damaged in transit or not exactly what you ordered (even if that product is otherwise identified by us as a non-refundable or final sale product), we will replace such product if you contact Codex Beauty Customer Care within 30 days of receipt by phone at 1-855-263-3980 (North America) and 0800-484-0082 (Europe) or by e-mail at email@example.com with your order number.
If you are having trouble with your return or exchange, contact Codex Beauty Customer Service at 1-855-263-3980 (North America) and 0800-484-0082 (Europe) or by e-mail at firstname.lastname@example.org.